What's up? Is it a Complaints Channel?

It is the means through which suspicions of conduct contrary to our company's Code of Ethics and Prevention Plan will be reported.

How does it work?

• There is a form to proceed to file a complaint of conduct that is contrary to the regulations, ethical codes or policies of the organization by managers, employees, suppliers or others agents related to the activity of the organization.
• If you wish, the report can be anonymous. By completing the form, you will not be Your e-mail, telephone number or any other data that identifies you will not be reflected. It is done through a system that allows absolute confidentiality.
• You will be able to All evidence, images, videos or documents that support or prove the denounced facts must be attached.
• All complaints received will be studied and investigated by a committee of investigations. It will be made up of internal and external personnel, who will carry out the corresponding investigation with the aim of clarifying the truth or falsity of the complaint.

Composition of the Committee:

• Compliance Officer and 2 people delegated by the organization.
• External legal counsel.

• The committee is ready. will watch over for the protection of the rights of the accused and personal data.
• At the end of the investigation, the person in charge of the investigation will carry out the investigation. a report will be sent to the to the Committee Management, to take the appropriate measures.

Objectives of complaints:

• Detect illegal or irregular conduct.
• Access to the ethical channel for all our employees and third parties.
• Guarantee confidentiality and anonymity.
• Properly protect the consultant or whistleblower as a fundamental part of the organization's culture of compliance.
• Reception and treatment of queries or complaints about irregularities or breaches of regulations, committed by employees or stakeholders
• Protect sensitive information for our Academic institution.
• Preserve reputation.
• Build trust with our stakeholders.
• Improve internal processes.

Guarantees of the complainant:

• Employees will be informed of the purpose and operation of the ethical channel.
• Complaints filed can be anonymous (at the complainant's choice), it is not necessary to include the identity of the complainant, nor the department from which the complaint comes, nor any information that allows you to be identified.
• Strictly confidential, only the people who manage the channel will have access to the report and only they will communicate with the reporter.
• No retaliation for reporting in good faith.
• The whistleblower may file a complaint. You can exercise your Rights of access, rectification, opposition, deletion (“right to be forgotten”), limitation of treatment, portability and not being subject to individualized decisions.